Delivery Options

Despatch Times

When do you send my order?

Every working day we mail orders that were placed the previous working day (or over a weekend and/or public holiday), together with any orders placed up until 12AM that day. This excludes the Special Delivery options referred to below.

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

As an example, an order placed at 7.30am on a Thursday would be sent the same day. An order placed on Thursday at 4pm would then be dispatched on Friday.

Delivery Options 

The UK rates below apply to all addresses with a UK postcode format, including Northern Ireland and the Channel Islands.

Express Delivery (UK) - expected delivery 1-3 days including 1 day despatch time

Mailed using RM48 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £3.99.

RM24 Tracked Mail (UK) - expected delivery 1-2 days including 1 day despatch time

Mailed using RM24 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £5.99.

PLEASE NOTE:

• Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

 

Free shipping is for all UK orders over £50.

 

Collection in Person

We do not offer collections at the current time.

International Orders

We apologise but we are not currently shipping overseas.

BFPO

Whilst we are able to send orders to BFPO addresses, please ensure you are familiar with the guidelines for the BFPO address concerned. Some products are subject to restrictions due to size, weight, explosive nature (cracker snaps) or containing blades. Deliveries may be subject to confiscation, loss or even destruction with costs being the responsibility of the purchaser.

Please choose a delivery option and ensure that you include your BFPO details within the address, but do not put the country.

Heavy & Large Goods

Whilst we try to offer all of our products to all of our customers, sometimes the product is just too big or heavy to be sent outside of mainland UK (including Scottish Highlands, UK Islands and overseas locations) due to restrictions by Royal Mail or our preferred courier services.

Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items. Please check this before placing your order to avoid disappointment. We shall contact you if we are unable to send the item and refund accordingly. We incur hefty handling charges for outsize items which sometimes makes postage costs prohibitive for both us and our customers on these items.

Busy Periods & Weather Issues

We try our hardest to get all our orders despatched maximum by the next working day however, as we all know, certain times of the year cause problems for the postal service providers due to increased volumes of post generally or due to bad weather.  We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas and allow a little longer for your parcel to arrive during extreme weather conditions, such as snow or storms.